Shipping and Collection

  • Delivery Method: All UK orders are shipped using Royal Mail Tracked 48 delivery, ensuring reliable and timely service.
  • Free Delivery: Enjoy free delivery on orders of £30 and over.
  • Standard Shipping Rate: A standard shipping fee of £3 applies to all orders under £30, excluding gift cards, which are delivered via Royal Mail first class, free of charge within the UK.
  • Dispatch Time: Orders are typically processed and dispatched within 1-2 business days. You will receive a notification once your order has been shipped.
  • Delivery Time: Once dispatched, Royal Mail Tracked 48 aims to deliver your order within 2 working days.
  • Tracking: You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress.


  • In-Store Collection: You can also choose to collect your order from our Story Coffee shop located at 115 St John's Hill, London SW11 1SZ. Simply select the "In-Store Collection" option at checkout.
  • Ready for Pickup: Orders for collection will be ready within 1 business day. You will receive an email notification when your order is ready for pickup.
  • Collection Hours: Please collect your order during our store hours:
    Mon - Fri 7am - 3pm
    Sat - Sun 8am - 4pm.

Additional Information:

  • Gift Cards: Physical gift cards are shipped free of charge and can only be used in-store.
  • Shipping Restrictions: Currently, we only ship within the UK.
  • Contact Us: If you have any questions or need assistance with your order, please email us at

We strive to provide the best service and ensure your Story Coffee experience is exceptional from order to delivery.