We aim to ensure you are completely satisfied with your purchase. If, for any reason, you are not, please review our policy below.

Return Policy for Merchandise and Equipment:

  • Eligibility: You have 30 days from the date of purchase to return merchandise and equipment. To qualify for a return, items must be unopened, unused, and in the same condition as when you received them.
  • Process: To initiate a return, please contact us at with your order details and reason for return. We will provide instructions on how to return your item.
  • Return Shipping: Non-faulty goods must be returned at your own cost. Ensure you provide proof of return shipment to avoid any disputes.
  • Non-Returnable Items: Please note that gift cards are not eligible for return.

Damaged or Faulty Items:

  • If you receive a damaged or faulty item, please contact us immediately at Include your order number and details of the defect. We will arrange for an exchange or refund at no additional cost to you.


  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

Contact Us:

  • If you have any questions about our returns and refunds policy, please contact us at

We hope you enjoy your purchase from Story Coffee and appreciate your understanding of our return and refund policies.